Last updated: 22 August 2026

This Privacy Policy explains how MedaLAB, operated by Sports Events House (“we”, “us”, “our”), collects, uses, and protects information in connection with the MedaLAB website (medalab.my) and our internal marketing and analytics tools, including applications that connect to the Meta Platform (Facebook and Instagram).

1. Who this policy covers

MedaLAB is a business-to-business supplier of custom medals, trophies, lanyards, and event awards. This policy applies to visitors of our website and to our use of the Meta Platform APIs to manage our own Facebook Pages and Instagram business accounts.

2. Information we collect

• Information you give us: when you contact us or request a quote (e.g. via WhatsApp, email, or a form), we may collect your name, company, phone number, email, and the details of your enquiry.
• Website usage data: standard analytics such as pages viewed, device and browser type, and referring source, collected via cookies and analytics services to improve our website.
• Meta Platform data: our internal tools access content and performance data from our own Facebook Pages and Instagram business accounts (for example posts, comments, and aggregated insights) to help us publish, moderate, and measure our own marketing. We do not collect the personal Facebook or Instagram data of the general public.

3. How we use information

• To respond to enquiries and provide quotations and services.
• To operate, maintain, and improve our website and marketing.
• To manage and analyse the performance of our own social media accounts.
• To comply with legal and regulatory obligations.

4. How we share information

We do not sell your personal information. We may share information with service providers who help us operate our business (for example hosting, analytics, and communication platforms such as Meta), and where required by law. These providers process information only on our instructions.

5. Data retention

We keep information only for as long as necessary for the purposes described above or as required by law, after which it is deleted or anonymised.

6. Your rights

In line with Malaysia’s Personal Data Protection Act 2010 (PDPA), you may request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us using the details below. For deletion of data associated with our Meta-connected applications, see our Data Deletion Instructions.

7. Security

We apply reasonable technical and organisational measures to protect information against unauthorised access, loss, or misuse. Access credentials for connected platforms are stored securely and are never shared publicly.

8. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest revision.

9. Contact us

Sports Events House Sdn Bhd (1100784-A)
21G, Jalan Utama SR1/9,
Taman Serdang Raya Seksyen 9,
43300 Seri Kembangan,
Selangor

Website: medalab.my